FAQ

Find answers about delivery, Brisbane click and collect, personalised gifts, returns and ordering.

When will my order be shipped?

Orders placed before 12:00 PM (midday) are dispatched the same day for in-stock items. Orders placed after 12:00 PM are dispatched the next business day.

Do you offer same-day delivery?

Yes, in Brisbane's inner west: St Lucia, Indooroopilly, Graceville, Kenmore, Fig Tree Pocket, Taringa, Toowong, Sherwood, Auchenflower, Milton, Chelmer, Corinda, Chapel Hill and Jindalee. Order before 12:00 PM and we hand-deliver it that same day. Free on orders of AUD $70 or more, and AUD $14.95 on orders under AUD $70.

Everywhere else in Australia we dispatch the same day rather than deliver it: orders placed before 12:00 PM leave that day with Australia Post. Free standard shipping on orders of AUD $130 or more, and AUD $14.95 flat below that.

Can you deliver to a hospital?

Yes. We deliver straight to the maternity wards at The Wesley Hospital (Auchenflower) and Mater Mothers' Hospitals (South Brisbane), Monday to Friday. Order before 12:00 PM and we bring it that same afternoon. Orders after 12:00 PM arrive the next business day. Delivery to The Wesley is free on orders of AUD $70 or more, and to Mater Mothers' on orders of AUD $130 or more. Below that, it's AUD $14.95.

On the product page, tick "Sending this to a hospital?" and add the ward and room number plus a mobile for mum or partner. Before we head out, we text that number to check she is still on the ward. Each order includes one delivery.

If mum has already gone home, let us know before our first delivery attempt and we'll work out an alternative based on where she is. If we've already attempted delivery at the hospital and weren't told she had been discharged, a second delivery will cost AUD $14.95, whether we hand deliver it or send it with Australia Post.

Can I pick up my order?

Yes, you can pick up your order for free at our West End, Brisbane pickup point. The exact address will be provided after order confirmation.

Do you ship Australia-wide?

Yes. For addresses outside our Brisbane local-delivery area, we offer Standard and Express shipping Australia-wide.

  • Orders of AUD $130 or more: free standard shipping
  • Orders under AUD $130: flat standard-shipping rate of AUD $14.95
  • Express shipping: AUD $19.95 on any order
Can I customise a hamper?

Yes. Many of our hampers can be personalised with a handwritten card, hand-engraved name or by swapping certain items. Contact us before ordering to confirm availability and any additional costs.

What if an item in my hamper is out of stock?

We may replace it with a similar product of equal or greater value, while keeping the style and quality consistent.

What if my order arrives damaged or incorrect?

Please contact us within 7 days of receiving your order. Include your order number, photos of the item and packaging, and a brief description of the issue. We'll work with you to replace, refund or correct the problem as quickly as possible, and we cover return shipping when the error is ours.

What if I entered the wrong delivery address?

Contact us immediately at contact@wrapwithlove.com.au. If the order has not shipped, we'll update the address free of charge. If it has shipped, we'll help you redirect it where possible; carrier fees may apply.

Do you offer corporate or bulk orders?

Yes. We create customised hampers for corporate gifts, baby showers, weddings and special events.

  • Minimum order: 15 units
  • Preparation time: please order at least 4 weeks in advance
  • Contents, packaging and cards can be tailored to suit your theme or branding

Contact us to discuss your ideas and receive a personalised quote.

Can I return a product if I change my mind?

Because our gifts are hand-curated and many are personalised, engraved or made to order, we are unable to accept returns for change of mind.

If your order arrives damaged, faulty, incomplete or incorrect, contact us within 7 days of delivery at contact@wrapwithlove.com.au with your order number, a clear photo of the issue and a short description. We'll replace it, refund it or put it right, and cover return shipping when the error is ours.

Eligible returned items must be unused and in their original condition and packaging. Damage that occurs after delivery cannot be covered.

Nothing in this policy affects your rights under Australian Consumer Law.

How long does it take to process a refund?

Refunds are processed within 3–5 business days after we receive and inspect the returned item. The time for funds to appear in your account may vary depending on your payment provider.

Can I change or cancel my order after placing it?

If you need to cancel, contact us within 12 hours of purchase. Once your order has been prepared or shipped, changes or cancellations are no longer possible.

Do you ship internationally?

Currently, we only ship within Australia.

How are hampers packaged for shipping?

Each hamper is securely wrapped and placed in protective packaging to help it arrive in excellent condition. We take care to preserve both the presentation and safety of your gift during transit.

What payment methods do you accept?

We offer several secure payment options:

  • Credit and debit cards: Visa, Mastercard and American Express
  • PayPal
  • Bank transfer to our Australian bank account; the order is dispatched once payment is confirmed
How do I contact customer service?

Email contact@wrapwithlove.com.au or use our contact form. We aim to reply within 24 hours on business days.